For Failed Online Transactions, Refunds are automatically processed to source account and might take up to 7 working days (please note: Perfume Lab do not receive this amount).

Return cannot be applicable for Perfume versions as you know they are made for you as per your order. It is also not realistic for us to accept returns if the Fragrance does not match your aromatic expectations, each individual is unique and the perception of smell for each person is dynamic beyond comparison.

Perfume Lab values your hard-earned money and requests you to first consider ordering EDP Roll-ons (priced very reasonably ₹40 each) to evaluate fragrances before you opt for bigger bottles.
 

Refunds where applicable are subject to approval upon receiving the return.

When processing Refunds, payment will be made to Source Account. The customer is required to share bank details in case purchase is made by Cash on Delivery.

All refunds may carry charges up to 3% (charged by banks/gateway).

Before shipping your return we recommend that you review our entire return guidelines below.
 

• Returns are accepted in unlikely event of wrong product being delivered to you or if order delivery got delayed unreasonably or damages in transit.
• Damages due to neglect, improper usage or application will not be covered under our returns policy.
• Refund payment will be made by NEFT/IMPS/GPAY/PAYTM transfer. Customer is required to share bank details in case purchase is made by Cash on Delivery.

Returns approved for refund will be processed and refunds will be issued within Seven business days of receipt.

Returns that do not meet the above criteria or are returned by delivery partner due to non-availability of customer at the delivery address, may be reshipped to the customer upon request.

Please Note: If your online order arrived damaged or defective, please contact us for resolution. (within 2 business days)

Email: perfumelab@tphmart.com

Call Support: +91 22 4148 3555

IVR Support available 24/7

Please provide the following details:
 

• Customer Name/Email
• Order Number and date of delivery
• Clear Pictures / Video of the delivered package.